Can I make a change to, or cancel, my order?

Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double- and triple-check your items, quantities, and shipping info before hitting submit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome or Mozilla Firefox.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.

Just what do you 3D print with?

We print using PLA, or polylactic acid. PLA is made from renewable resources like corn starch, among other plants! This makes it more environmentally friendly than other materials out there.

Is it safe to use these planters outside?

We're gonna be candid and say it varies on your climate. Anywhere indoors or on a windowsill is fine, but outside in extreme weather conditions, like direct sunlight, 100+ degree heat, or snow? That could make them go brittle and start breaking down more quickly than you (or we!) want.

Are you going to design anything else besides planters?

Short answer: Yes!

Long answer: We know there's a lot of houseplant enthusiasts besides us out there. Trust us, we have a ton of ideas for collections, from jewelry to art pieces to apparel to more planters and pots! Keep an eye out in our Instagram (@planterfulpieces) for sneak peeks, collection releases, and just fun content all around. We aim to include 3D print designs from other artists as well -- some may be permanent and others just 'visiting'. Be sure to check back frequently!